Forgotten appointments: 6 reflexes to limit them

All practitioners experience it: a client who does not show up without notice. Rarely out of ill will, most often just forgetfulness. Good news, most of these absences can be avoided with a few habits.

1. Confirm requests quickly

A client who waits two days for a response has time to book elsewhere or forget. On ReflexoLib, a request is confirmed with one click from the calendar, and the client instantly receives a confirmation email.

2. Let reminders do the work

ReflexoLib automatically sends a reminder within the 24 hours preceding the session. Just ensure your clients have entered a valid email address when booking.

3. Display clear cancellation policies

Set a cancellation deadline (24 hours by default) and write a short policy in your settings. They are shown on your profile and reiterated when confirming the booking: the client knows what they commit to, and you do not have to negotiate afterwards.

4. Offer recurring sessions

For regularly followed clients, create a series of sessions: weekly, every two weeks… Each session remains individually editable. A fixed appointment is much less likely to be forgotten than a one‑off appointment.

5. Avoid double bookings

If you keep another calendar, import it: slots already booked elsewhere are no longer offered. A client who arrives to find the slot already taken will not return.

6. Keep the connection after the session

A message after the first session, a quick answer to a question: a client who feels followed notifies you when they have an impediment. The messaging in your practitioner area is made for that.

Key takeaways

Quick confirmation, automatic reminder, visible cancellation rules and regular sessions: these four levers address most forgetfulness.

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