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General Terms of Use

Who operates ReflexoLib

The site reflexolib.com is operated by D2R SOLUTIONS, a simplified joint‑stock company (SAS) whose registered office is at 20 rue de Villenauxe, 51120 Nesle‑la‑Reposte, France, registered under number 989 910 054. Full contact details are listed in the legal notice.

In this document, “we” refers to D2R SOLUTIONS, “the Platform” to the site reflexolib.com and the services attached to it, “Practitioner” to a registered reflexologist, “Client” to a person who books an appointment, and “User” to either of them.

What the Platform does, and what it does not do

ReflexoLib is a directory of reflexologists practising in France, combined with an appointment‑booking service.

We connect Clients with independent Practitioners. We do not perform any reflexology act, we are not a party to the appointment concluded between a Practitioner and his/her Client, and we do not collect the price of the sessions.

Reflexology is not a medical act. It does not replace a diagnosis, a consultation or a treatment. No registered Practitioner is authorised to make a diagnosis or to prescribe. In case of a health problem, consult a physician.

Accepting these terms

Creating an account or booking an appointment constitutes acceptance of these terms. Browsing the site does not bind you to anything.

We may modify them to follow service developments or regulatory changes. If you have an account, any substantial modification will be notified to you; continuing to use the Platform after such notice constitutes acceptance. The online version is the only authoritative one.

Create an account

Registration is free, for both Clients and Practitioners, and booking an appointment costs nothing.

You must be of legal age, provide accurate information and keep it up to date. You are responsible for your password and for any activity performed from your account. One account per person.

A Practitioner additionally commits to:

  • practising legally in France and declaring a valid SIRET number, which we verify against the business register at registration;
  • being covered by professional civil liability insurance;
  • declaring only diplomas and qualifications that he/she actually holds;
  • complying with the regulations governing his/her activity, notably the prohibition of illegal medical practice and the rules applicable to advertising.

We verify the existence of the company, and nothing more. We do not certify diplomas, competence or the quality of services.

Practitioner profiles

Each Practitioner writes and keeps up to date his/her profile: presentation, diplomas, services, rates, hours, consultation locations. He/she is solely responsible for it.

He/she undertakes not to publish false information, any cure‑all promise, or any content for which he/she does not hold the rights. We may remove manifestly illegal or misleading content and suspend the concerned profile.

Appointments

An appointment requested on the Platform is only firm once confirmed by the Practitioner. Confirmations, reminders and cancellations are sent to you by e‑mail and by notification in your dashboard.

The price of the session is the one announced by the Practitioner. It is paid directly to him/her, according to the payment methods he/she indicates. We receive no session payment, issue no session invoice, and therefore cannot process any refund.

Cancellation and rescheduling are governed by a separate document, the Cancellation Conditions, which forms an integral part of these terms.

Messaging

Client and Practitioner can exchange messages from their dashboard. This messaging is intended to organise the appointment. It is not an emergency channel, and it is not meant for transmitting detailed health information. We do not read the content, except when reported or required by law.

Reviews

Only a Client who holds an account may post a review, and only for a Practitioner with whom he/she has had an appointment. A review must describe an experience that actually took place.

Reviews are published without prior moderation. The Practitioner may reply once, publicly. He/she cannot edit, hide or delete them: if he/she believes a review breaches these terms, he/she flags it and we decide.

We remove a review that is abusive, defamatory, unrelated to the service, obtained for payment, or whose author clearly was not a client. We do not remove a review merely because it is negative.

Google reviews displayed on some profiles come from Google, are shown separately, and do not count toward the ReflexoLib rating. We do not control their content nor their availability.

Paid offers reserved for Practitioners

The use of the Platform is free for Clients. Practitioners have a free account and may subscribe to paid options:

  • Web — €9.90 per month or €99 per year: a personal website published on a sub‑domain.
  • Desk — €34.90 per month or €349 per year: the ReflexoDesk practice‑management software installed on the practitioner’s computer.
  • Google Reviews — €3.90 per month or €39 per year: display of the practitioner’s Google reviews on the profile.

Prices include all taxes. Offers labelled “coming soon” are not yet subscribable.

Payments are processed by Stripe. We do not store any card data.

The subscription renews automatically at each term until cancelled. You may cancel at any time from your dashboard: cancellation takes effect at the end of the already‑paid period, during which the service remains accessible. No prorated refund is provided for a period that has started, and there is no free trial period.

At the end of the subscription, the corresponding features cease: the personal site is unpublished and its files removed, Google reviews disappear from the profile. The free profile and the account remain.

In case of a failed charge, Stripe retries the payment; once its attempts are exhausted, the subscription ends and the features stop in the same way.

No right of withdrawal for subscriptions

These subscriptions are taken out by a professional for his/her business needs. They do not fall under the fourteen‑day consumer withdrawal right, nor under the exception for very small enterprises for contracts unrelated to their main activity.

ReflexoDesk

ReflexoDesk is software that the Practitioner installs on his/her own computer. The client‑follow‑up files remain on his/her device and are not transmitted to us. Only his/her clients, appointments, services, availability and profile information are synchronised with the Platform so that both stay consistent.

The Practitioner is responsible for his/her device: backups, updates, access. We cannot restore lost data on a computer we do not have access to.

Personal site and professional e‑mail address

The personal site is published as static pages on a sub‑domain. Its content is that of the profile and the Practitioner’s texts, for which he/she is responsible.

A professional e‑mail address can be created for Practitioners who have a custom domain name. It is intended for professional activity; sending unsolicited bulk e‑mails is prohibited and will lead to the mailbox’s closure.

Newsletter

A Client is subscribed only if he/she has explicitly requested it.

A Practitioner receives, by virtue of his/her professional registration, our service‑related news and updates. Each message contains an unsubscribe link, and refusal can be expressed at any time from the account settings. Messages necessary for the service’s operation — appointment confirmations, security, billing — are excluded and continue to be sent.

What we do not answer

We provide a matchmaking tool, with seriousness, but without any guarantee of result. We do not answer:

  • regarding the quality, safety or effects of the services performed by Practitioners;
  • regarding the accuracy of information posted by a User;
  • regarding disputes between a Client and a Practitioner, including price, cancellation or delay;
  • regarding missed, cancelled or modified appointments;
  • regarding service interruptions, breakdowns, or failures of third‑party services on which we depend.

We do not guarantee service continuity nor the absence of defects, and we may interrupt the service for maintenance.

When our liability is engaged, it is limited to direct and foreseeable damage, and for a subscribed Practitioner to the amount he/she has paid us during the twelve months preceding the claim. These limits do not apply in cases of gross negligence or fraud, nor where the law excludes them, notably towards a consumer.

Intellectual property

The Platform, its code, its graphic charter, its texts and the ReflexoLib trademark belong to us. You acquire no rights over these elements.

The texts, photographs and logos that a User uploads remain his/her own. By publishing them, he/she authorises us to display, resize and translate them for the service and its indexing, for the whole duration of the publication.

You may not extract, reuse or resell the directory or any substantial part of its content, by any means, including automated means.

Prohibited behaviour

It is forbidden to create an account in someone else’s name, to post a fake review, to collect site data automatically, to circumvent technical protections, to attempt to access an account that is not yours, to disrupt the service or to publish illegal content.

Suspension and closure of an account

You may delete your account at any time from your dashboard. Deletion is permanent: account, messages, reviews and appointments are erased. If future appointments exist, inform your practitioner or your clients before deleting your account: the erasure does not notify them.

You may also request a copy of your data from your dashboard.

We may suspend or close an account that does not respect these terms, harms others, or whose activity is clearly fraudulent. Except in emergencies or legal obligations, we inform you and give you a chance to explain yourself. A suspension gives no entitlement to compensation, and a subscription in progress remains due for the period that has started.

Duration

These terms apply as long as you have an account. The clauses that must survive it — intellectual property, liability, applicable law — continue to apply after its closure.

Applicable law and claims

These terms are governed by French law.

Address any claim to hello@reflexolib.com. We first seek an amicable solution and reply within a reasonable time.

If no agreement is reached, the dispute may be brought before the competent French courts. If you are a consumer, you retain the choice of filing before the court of your residence or that of our headquarters: no clause in this document deprives you of that choice.

Last updated: September 23, 2026.