Cancellation Conditions

Cancellation Policy

These cancellation conditions apply to all appointments booked through the ReflexoLib platform between a Client and a Practitioner in reflexology.

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Free cancellation

Any cancellation made at least 24 hours before the scheduled appointment time is free of charge. The Client may cancel directly from their personal area on the Platform. The Practitioner may also cancel an appointment, provided they inform the Client as soon as possible.

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Late cancellation (less than 24h)

If cancellation occurs less than 24 hours before the appointment:
- The Practitioner may charge a cancellation fee of up to 50 % of the service amount
- The exact fee amount is set by each Practitioner in their profile conditions
- The Client is informed of this at the time of booking the appointment

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No-show (absence without notice)

If the Client fails to show up without notice:
- The Practitioner may charge the full service fee
- After three unnotified no‑shows, ReflexoLib reserves the right to suspend the Client’s account

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Payment for services

ReflexoLib does not process any payments. Payment for sessions is made directly between the Client and the Practitioner, according to the arrangements agreed upon (cash, bank transfer, etc.). In case of a fee‑bearing cancellation, any refund is handled directly by the Practitioner in accordance with the conditions displayed on their profile.

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Cancellation by the Practitioner

If the Practitioner cancels, the Client is notified by email. Should an advance payment have been agreed between the parties, the Practitioner commits to refund it in full. The Client may reschedule an appointment with another available practitioner.

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Exceptional cases

In cases of force majeure (medical emergency, unforeseen event), the cancellation is free for both parties, upon presentation of proof if requested by the Practitioner.