Cancellation Policy

What these conditions regulate

They apply to appointments booked on reflexolib.com between a Client and a Practitioner in reflexology, and complement the Terms of Use.

We do not collect any fees, nor do we charge anything

ReflexoLib receives no payment for a session: the price is settled directly between the Client and the Practitioner.

Consequently, we retain no deposit, charge no cancellation fee, and make no refunds. We do not arbitrate any amounts claimed after a cancellation: that is settled between the Client and their Practitioner.

Each practitioner sets their own deadline

Each Practitioner chooses the cancellation deadline applicable to their appointments. This deadline is 24 hours by default, and each may shorten or extend it.

It is displayed on the Practitioner’s profile and at the time of booking. The Practitioner may add their own policy, freely written: read it, it binds them to you.

Canceling an appointment as a client

You may cancel from your personal area, in the appointments section, as long as the appointment has not taken place. The Practitioner is notified immediately, by email and notification, and you receive a confirmation.

Canceling within the deadline indicated by the Practitioner has no consequence.

Canceling later remains technically possible, but the session may be charged to you in accordance with the Practitioner’s policy. Notify them as early as possible: the matter is resolved with them, not with us.

Rescheduling an appointment

You may propose another time slot from your area, provided the Practitioner’s cancellation deadline has not passed. After this deadline, online rescheduling is no longer possible: cancel the appointment, or contact the Practitioner directly.

A rescheduled appointment returns to pending status: it is confirmed only when the Practitioner has approved the new slot.

Cancellation by the practitioner

A Practitioner may cancel an appointment, for example due to an impediment. You are notified by email. If you had paid an amount in advance, they will refund it to you.

You may then book again with them, or with another Practitioner from the directory.

No‑show without notice

If you do not attend without having cancelled, the Practitioner sees it on their agenda. The subsequent action depends on their policy: they may charge you the price of the session.

We charge nothing, collect nothing and apply no automatic sanction. A Practitioner may, on their side, refuse to receive again a Client who did not show up.

Serious impediment

Accident, hospitalization, death, unforeseeable impossibility: inform the Practitioner. Most waive any amount. This is at their discretion, possibly upon proof.

A problem?

First discuss it with your Practitioner, via the Platform’s messaging. If the dispute persists, write to us at hello@reflexolib.com: we cannot adjudicate a monetary dispute between you, but we can remind a Practitioner of the rules they accepted and, if necessary, suspend their profile.

Last updated: September 23, 2026.